We can only change orders that have not been processed for shipping yet. So to make changes to your order, please reach out to support by submitting your request via the "contact us" form or directly via direct Messenger on the "chat with us" section of our website and we will get that taken care of for you.
Life happens, and if you decide to cancel your order before the fulfillment period ends, don't hesitate to get in touch with customer service through the 'contact us form or via direct Messenger on the "chat with us" section of our website and we will get that taken care of for you.
Once you have placed your order, you will not be able to make modifications on the website. Please get in touch with our customer support team via the "contact us" form or directly via direct Messenger on the "chat with us" section of our website for any modification of the order.
Once your order has been shipped, you will receive an email and a Text notification with details of the order. You can track the shipment by clicking on the link provided in the email.
If your order has not been shipped yet, we can deliver it to a different address per your request. To know further, you can contact our customer support team via the "contact us" form or directly via direct Messenger on the "chat with us" section of our website
Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email along with the link to track your order. Or, you can track the status of your order from your "order history" section on your account page on the website.
We offer same-day shipping on some products provided you place your order before 12 noon on that day. There is no same-day shipping for any product from our apparel collection.
We currently ship in the United States, Canada, Mexico, Australia, France, Japan, Jamaica, the UK, and Germany. For shipping outside of these countries, please reach out to our customer support through the contact us form.
Shipments are reflected as RTO (returned to origin) under the following circumstances:
Under these circumstances, our customer support team would try to contact you on your registered phone number. If there is no response on that number or it is not reachable, then the package is returned to the origin.
Delivery times may vary depending on the delivery location and the type of product you order. Typically, once you've placed your order, it takes 24 to 36 hours to process and mark it ready for delivery, except for our apparel collection. Because all apparel is made to order, the fulfillment time is as follows: Usually, it takes 3–7 days to fulfill an apparel order, after which it's shipped out. The shipping time depends on your location but can be estimated as follows:
You can purchase on our website using a debit and credit card. Additionally, we support Paypal, Amazon Pay, Apple Pay, Google Pay, Paytm, and other wallets. You can choose these payment methods at checkout.
We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using industry-standard encryption technology.
We currently only support the following currencies for charging our customers in their local currencies: USD, CAD, and EUR. If your credit or debit card uses another currency, then you will be charged in USD, CAD, or EUR, depending on the website you are on. Your bank may apply the corresponding conversion rate of the currency you choose as per their policy. Please check with your bank for the exact charges.
There are no hidden costs or additional shipping charges. The total price mentioned on the product page next to the photograph is the final price. Except for sales tax, which is calculated at checkout, What you see is what you pay. Taxes are government-mandated and not controlled by us.
We offer returns only on some products. Food or perishable items are not returnable. The item must have been sold on our online store - The item shouldn't have been used in any way - The item should have its original packaging with all the tags etc. The return or exchange request is made within seven (7) days of delivery. Please reach out to support by submitting your request via the "contact us" form to request a return. A member of our support staff shall respond as soon as possible. There is no return or exchanges on apparel, except for customers who receive the wrong or damaged items. If any of these apply, don't hesitate to contact us via the "contact us" form or directly via Messenger on the “chat with us” section of our website, with photos of wrong/damaged items, and we'll sort that out for you. For more info on apparel returns, click here.
At this time, we don't offer exchanges. If you're unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store in the product description section. Though rare, it's possible an item you ordered was mislabelled. If that's the case, don't hesitate to contact us via the "contact us" form or directly via direct Messenger on the “chat with us” section of our website within a week after receiving your order. Include your order number and photos of the mislabeled item, and we'll send you a new one or issue a refund!
We provide only the Exchange of items as per our exchange Policy. Before placing the order we suggest that you read our shipping and returns/exchange policy.
Yes, for more details please read our returns & exchange policy. Or Feel free to contact our support agents through email or contact us form for more details.
We currently don't have any physical stores under our brand name.
Only one coupon can be used on a single transaction or a cart. You can however add multiple items to one cart to use one coupon and avail discounts.