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Frequently Asked Questions

Order & Shipping

Can I change my order?

We can only change orders that have not been processed for shipping yet. So to make changes to your order, please reach out to support by submitting your request via the "contact us" form or directly via direct Messenger on the "chat with us" section of our website and we will get that taken care of for you.

How do I cancel my order?

Life happens, and if you decide to cancel your order before the fulfillment period ends, don't hesitate to get in touch with customer service through the 'contact us form or via direct Messenger on the "chat with us" section of our website and we will get that taken care of for you.

How do I add or remove products after placing my order?

Once you have placed your order, you will not be able to make modifications on the website. Please get in touch with our customer support team via the "contact us" form or directly via direct Messenger on the "chat with us" section of our website for any modification of the order. 

How do I track the progress of an order?

Once your order has been shipped, you will receive an email and a Text notification with details of the order. You can track the shipment by clicking on the link provided in the email. 

Can I change my delivery address after I have placed my order?

If your order has not been shipped yet, we can deliver it to a different address per your request. To know further, you can contact our customer support team via the "contact us" form or directly via direct Messenger on the "chat with us" section of our website 

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email along with the link to track your order. Or, you can track the status of your order from your "order history" section on your account page on the website.

Do you do same-day Shipping?

We offer same-day shipping on some products provided you place your order before 12 noon on that day. There is no same-day shipping for any product from our apparel collection.

Where do you ship?

We currently ship in the United States, Canada, Mexico, Australia, France, Japan, Jamaica, the UK, and Germany.
For shipping outside of these countries, please reach out to our customer support through the contact us form.

My order has been Returned to Origin (RTO). What does that mean?

Shipments are reflected as RTO (returned to origin) under the following circumstances:

  • Delivery was attempted more than once but it could not be delivered due to either wrong address or no one being present at the given address
  • The address could not be found because either it was incomplete or the pin code was wrong
  • You or someone at your delivery address refused to accept the order

Under these circumstances, our customer support team would try to contact you on your registered phone number. If there is no response on that number or it is not reachable, then the package is returned to the origin.

How long will it take to ship my order?

Delivery times may vary depending on the delivery location and the type of product you order. Typically, once you've placed your order, it takes 24 to 36 hours to process and mark it ready for delivery, except for our apparel collection. Because all apparel is made to order, the fulfillment time is as follows: Usually, it takes 3–7 days to fulfill an apparel order, after which it's shipped out. The shipping time depends on your location but can be estimated as follows:

  • USA: 3–4 business days
  • Canada: 3-6 business days
  • Europe: 6–8 business days
  • Australia: 2–14 business days
  • Japan: 4–8 business days
  • International: 10–20 business days

Payment & Returns

What payment methods do you accept?

You can purchase on our website using a debit and credit card.

Additionally, we support Paypal, Amazon Pay, Apple Pay, Google Pay, Paytm, and other wallets.

You can choose these payment methods at checkout.

Is it safe to use my credit/debit card on this website?

We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using industry-standard encryption technology.

Which currency will I be charged in?

We currently only support the following currencies for charging our customers in their local currencies: USD, CAD, and EUR.
If your credit or debit card uses another currency, then you will be charged in USD, CAD, or EUR, depending on the website you are on. Your bank may apply the corresponding conversion rate of the currency you choose as per their policy. Please check with your bank for the exact charges.

Are there any hidden costs?

There are no hidden costs or additional shipping charges. The total price mentioned on the product page next to the photograph is the final price. Except for sales tax, which is calculated at checkout, What you see is what you pay. Taxes are government-mandated and not controlled by us. 

Do you accept returns?

We offer returns only on some products. Food or perishable items are not returnable. The item must have been sold on our online store - The item shouldn't have been used in any way - The item should have its original packaging with all the tags etc. The return or exchange request is made within seven (7) days of delivery. Please reach out to support by submitting your request via the "contact us" form to request a return. A member of our support staff shall respond as soon as possible. There is no return or exchanges on apparel, except for customers who receive the wrong or damaged items. If any of these apply, don't hesitate to contact us via the "contact us" form or directly via Messenger on the “chat with us” section of our website, with photos of wrong/damaged items, and we'll sort that out for you. For more info on apparel returns, click here.

Can I exchange an item?

At this time, we don't offer exchanges. If you're unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store in the product description section. Though rare, it's possible an item you ordered was mislabelled. If that's the case, don't hesitate to contact us via the "contact us" form or directly via direct Messenger on the “chat with us” section of our website within a week after receiving your order. Include your order number and photos of the mislabeled item, and we'll send you a new one or issue a refund!

How do I make a return?

We provide only the Exchange of items as per our exchange Policy. Before placing the order we suggest that you read our shipping and returns/exchange policy.

Are returns free?

Yes, for more details please read our returns & exchange policy. Or Feel free to contact our support agents through email or contact us form for more details.

Do you have physical stores?

We currently don't have any physical stores under our brand name.

Can I use multiple coupons on the same transaction?

Only one coupon can be used on a single transaction or a cart. You can however add multiple items to one cart to use one coupon and avail discounts.